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The Balmoral Hotel (Bournemouth) Limited Booking Terms & ConditionsUnfortunately, this is the boring section which is not much fun but unfortunately necessary. By accessing the content of this Website (www.balmoral-bournemouth.com) you agree to be bound by the Terms and Conditions set out below. If you object to any of the Terms and Conditions set out in this agreement you should not use any of the products or services of the Website and leave immediately.Booking Terms These Booking Terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms. Bookings Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on either check-in or check-out. You must be able to enter into a legally binding contract and be over 18yrs to make a Booking. Bookings must be paid for using an acceptable and valid credit or debit card, cheque, money transfer (CHAPS) or cash. When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary. Prices All published rates include VAT where applicable at the current rate. Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change. Availability In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation. Arrival and Departure Check-in times are from 14.00 hours and check-out by 11.00 hours. Check-in times outside of those specified must be confirmed with Us prior to arrival. Cancellations If You have paid a Booking Deposit (always equivalent to the cost of one night’s accommodation or service) or the full amount of Your Booking: If You cancel Your Booking a charge equivalent to the cost of one night’s accommodation (or service) will be levied. Amendments and Cancellations To amend or Cancel Your Booking, call us directly on 01202 551186. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the cost of one night's accommodation (or Service) will be levied. Payment The total amount payable to confirm the Booking will be quoted to You and will be charged to Your credit or debit card at the time of Booking. All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out. Conditions of Stay We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. Liability Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Data Protection We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will only e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us. |
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Company No: 4509503. Registered Address: 123 Oatlands Drive, Weybridge, Surrey, KT13 9LB Website hosted by Weave-a-Web Internet Services |